Frequently Asked Questions

Everything you need to know about your baby's shopping experience.

What is the estimated delivery time for my order?

Standard shipping typically takes 2-4 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy for baby products?

We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and with all tags attached. Please note that hygiene products like breast pumps and pacifiers cannot be returned once opened.

How can I track my package?

You can track your order by clicking the 'Track My Order' link in your confirmation email or by logging into your account and visiting the 'My Orders' section.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Are your toys and accessories safety-certified?

Yes, all products sold at ebebek undergo rigorous safety testing and comply with international safety standards to ensure they are safe for your little ones.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.